No-cost enhancements that make the popular open-source IP PBX even more useful and flexible.
by John Edwards | February 25, 2008"
The Asterisk open-source IP PBX is popular for several very good reasons, including its low cost, flexibility and powerful feature set. Another factor that draws many businesses to Asterisk is the ability to enhance the product with an array of add-on features and utilities. Many of these offerings are available at no cost (although some developers request a modest donation). These eight free add-ons will help you monitor, configure and use Asterisk in a variety of different ways.
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OutCALL: OutCALL is an open-source product that integrates Asterisk with Microsoft Outlook for easier dialing and telecom support. The add-on's features include the ability to place calls from within Outlook, a call-history log, real-time call notifications via pop-ups and automatic contacts updating.
Snap: Snap is a dialer and call pop-up application that allows users to dial by simply clicking a contact entry. The program works by sending the phone number that the user wishes to dial to the PBX, which then initiates a call back to the user's phone. When the user picks up the phone, he or she will be connected to the number dialed. Snap integrates with Microsoft Outlook, Excel and PowerPoint, as well as with Mozilla Thunderbird. Snap comes in a free Basic version and a $29.99 Pro version.
OrderlyStats: A real-time call-center statistics package, OrderlyStats lets users assess overall call-routing capabilities and performance on an agent-by-agent basis. The technology also aims to help users manage shift times, assess the impact of new technologies and procedural changes, and monitor call-center improvements over a period of time.
Asterisk Web/PHP Event Monitor: The Asterisk Web/PHP Event Monitor offers a Web interface that's designed to help users view the current condition of Asterisk and all Asterisk Events. The software doesn't poll Asterisk for Events but instead collects them in a MySQL database via an Asterisk Manager API (application programming interface) Python script.
AsteriskControl: Asterisk Control aims to place users in charge of their IP PBX. The software allows Windows users to connect-in, view, disconnect and control calls, including those using SIP (Session Initiation Protocol)/IAX (Inter-Asterisk eXchange).
Asterisk Queue/CDR Log Analyzer: The Asterisk Queue/CDR Log Analyzer has a simple yet useful mission: to select, list and graph Asterisk queue and CD-R log records through a Web interface.
Asterisk Flash Operator Panel: Asterisk gets "flashy" with Asterisk Flash Operator Panel, a real-time Asterisk visual-operator panel. The application displays information about Asterisk PBX activity in real time via any standard Web browser with the Adobe Systems Inc.'s Flash plug-in. Asterisk Flash Operator Pane can integrate with CRM software and can be used to enable click-to-dial for Web-based applications.
AstBill: A Web-based billing interface for Asterisk, AstBill is used by many small businesses and is currently the calling platform for several Asterisk call-termination services. The interface can show the balance, expenditure, payments and number of calls on each account. The software also provides call data records, including cost and sales on each call, as well as many other features.
Bonus Selection: Don't forget asterisk-addons, a package that includes MySQL support for call-detail records and other useful tools.
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